Protect Your Social Media and Domain: 2026 Checklist
On a Monday morning, the marketing manager of a retail chain in Guatemala arrived at the office with a simple mission: publish a promotion on Facebook.
He opened the browser.
The Complete Guide to Conversational Commerce in 2026
The future arrives faster than we expect and slower than we hope.
I’ve watched decades of technology promises. Every January brings predictions that “retail is dead” or declarations that “this changes everything.” Most miss.
Every Business Is a Subscription Business Now—Here’s What That Means for Yours
The Day Salesforce Nearly Died: Why Customer Success Matters (Even If You’re Not a Tech Company)
It’s 2005. Salesforce is exploding. New customers flood in daily. Sales teams crush their quotas. Everyone’s celebrating.
Choosing a Conversational Commerce Platform: An Honest Comparison for Latin American Retail (Reach.tools vs. Respond.io vs. ManyChat vs. 7 Others)
The 47-Minute Sales Killer
Tuesday afternoon, 3 PM. A customer messages your WhatsApp Business asking about your new sneaker collection. Five other conversations demand attention. The message sits unanswered.
Forty-seven minutes pass.
How to Run a Chat Center Efficiently
You roll out the new platform. AI-powered suggestions, unified dashboards, real-time analytics. Your team attends the training. They nod. They ask questions. Three months later, they’re still logging into the old system.
Mastering WhatsApp Conversions in Meta Advertising
Last Tuesday, a marketing manager I know spent $3,200 on a Meta ads campaign. Her dashboard showed 127 “conversions.” She was thrilled.
When she checked her WhatsApp, there were 84 actual messages. And only 52 unique people.
Cuando revisó su WhatsApp, había solo 84 mensajes reales. Y solo 52 personas únicas.
Why Your “Smart” AI Chatbot Isn’t Working (And What Winners Are Doing Instead)
The restaurant manager stared at his phone. Three months ago, he’d launched an AI chatbot that promised to revolutionize customer service. Now his inbox overflowed with complaints.
The Communication Gap: Why Customers Leave Even When They Love Your Product
The package arrives two days late. No explanation. No apology. Just silence.
The software feature you rely on disappears overnight. No warning. No alternative. Just confusion.
Your Customers Already Told You How to Grow (But You Weren’t Listening)
A few years ago, I had an experience that changed my perspective on business. It didn’t happen in a boardroom. It happened with a customer who was complaining.
How to Sell 4 Times More Working Half the Time on Social Networks
Yesterday, a friend gave me access to his WhatsApp Business account. He has a local store that sells home products through WhatsApp and Instagram. He had over 200 open conversations