Serve Your Customers, Sell, and Get Paid via WhatsApp from Your Phone, Wherever You Are
Reach.tools, the conversational commerce platform for businesses in Latin America, now has a mobile app for iPhone and Android.
Connect your team, assign chats, and measure results in real time.
With the app you can:
- Manage conversations from Meta (WhatsApp, Instagram, Facebook), TikTok, and webchat in one place
- Share products from your catalog
- Generate payment links and track payments
- Manage your sales team without being in front of a computer
What Can I Do with the Reach App from My Phone?
Everything you need to sell through WhatsApp is in the palm of your hand:
Serve Customers in Real Time
View all active business conversations organized by priority and status. If you have multiple agents, see everything from one screen.
Share Products Instantly
Select a product from your catalog and share it instantly in chat with image, description, and price — without leaving the conversation.
Get Paid Without Leaving WhatsApp
Generate a payment link from the app and send it to the customer. They can pay by card or other payment methods available in their country, and the transaction is automatically recorded.
Assign and Transfer Conversations
If a customer needs another agent or department, transfer the chat in seconds without the customer having to repeat anything.
View Full Customer History
Before responding, see all previous conversations, past orders, and internal notes left by your team.
Customizable Notifications
Choose exactly which alerts you want to receive: new messages, payments, or assigned chats — only what matters to you.
Who Is the Reach.tools
Mobile App For?
Business Owners
Monitor what’s happening across all chats even when you’re not in the office. Review reports, supervise conversations, and confirm your team is responding on time.
Field Sales Agents
If you visit clients or work from different locations, you can continue managing your WhatsApp inbox from your phone as if you were at your computer.
Businesses with Shifts or Remote Teams
Multiple agents can use the app simultaneously from different phones, handling the same WhatsApp number without overlap.
Managers and Supervisors
Monitor in real time which conversations are active, who is handling them, and how long each response takes, from anywhere.
How Do I Download the Reach App?
The Reach app is available for free on Google Play (Android) and the App Store (iPhone).
Search for “Reach Commerce” in your app store or download it from our website.
The app is free to download. To use it, you need an active Reach.tools account. If you don’t have one yet, you can Book a demo.
What’s the Difference Between Using Reach on Desktop and the Mobile App?
The core features are the same:
- Unified inbox for WhatsApp, Instagram, and Facebook
- Product catalog
- Payment generation
- Customer history
- Agent management
The mobile app is designed for when you need to stay on the move.
The desktop version includes additional advanced configuration features and more comprehensive reporting tools.
Most teams use both:
Desktop for configuration and analytics, and mobile for real-time selling and customer service.
Frequently Asked Questions
What is the Reach mobile app?
The Reach mobile app is an application for iPhone and Android that allows businesses in Central America to serve customers through WhatsApp, Instagram, and Facebook, share products, generate payments, and manage sales teams directly from their phone. It is the mobile version of Reach.tools, the region’s conversational commerce platform.
Is the Reach app free?
The app is free to download on Google Play and the App Store. To use it, you need an active Reach.tools account. Reach plans include access to the mobile app at no additional cost.
Can I collect payments through WhatsApp using the Reach app?
Yes. From the app, you generate a payment link and send it directly to the customer in the WhatsApp conversation. The customer can pay by card or other payment methods available in their country, and the transaction is automatically recorded in the platform.
How many agents can use the app at the same time?
All agents in your account can use the mobile app simultaneously from different phones. Each agent handles the chats assigned to them, and supervisors can monitor all conversations in real time.
Does the Reach app work with my existing WhatsApp number?
Yes. The app connects to the same WhatsApp Business API number your team already uses in Reach. You do not need to change your number or notify your customers.
In which countries is the Reach app available?
The app is available throughout Latin America, with regional support tailored for Latin American markets. The platform is available in Spanish, and payment methods are integrated for regional markets.
What makes Reach different from regular WhatsApp Business?
Regular WhatsApp Business allows only one person per number and does not provide a shared inbox for multiple agents. Reach connects your entire sales team to the same number, with automatic chat assignment, full conversation history, integrated payments, and performance reporting.