NPS (Net Promoter Score)

Reach Tools NPS measures customer satisfaction in real time directly within chat conversations. Through automated analysis of the interaction between the agent and the customer, the conversation is classified as Excellent, Good, Neutral, or Needs Improvement.

This approach eliminates reliance on traditional surveys and significantly reduces bias, providing a more objective and actionable measurement of customer experience.

Ideal for: Businesses with customer service teams, retailers with multiple branches, and any company that wants continuous feedback without overwhelming customers with surveys.