Logistics & Shipping Companies

With Reach Tools, logistics and courier companies can automate shipment tracking, answer customer questions, and manage payments — without customers needing to call a contact center.

What can you do with Reach Tools?

• Send automatic shipment status updates via WhatsApp.
• Respond to common delivery and delay questions using bots.
• Manage delivery coordination and payments directly in chat.
• Connect with internal logistics systems via API.
• Track delivery times and customer satisfaction in real time.

“Your customers want to know where their package is. Reach Tools notifies them automatically and resolves any questions instantly.”