AI Agent

Reach Tools AI Agent automatically answers customer questions using your business knowledge base. Unlike rule-based chatbots that follow rigid decision trees, the AI Agent understands natural language and searches your product catalogs, internal policies, FAQs, and support documents to generate accurate and contextual responses.

It works across WhatsApp, Instagram, Facebook Messenger, and webchat simultaneously. If the AI Agent cannot resolve a request, it escalates the conversation to a human agent with full context so the customer does not have to repeat their issue.

Ideal for: E-commerce, retail chains, and service businesses with high volumes of repetitive questions.